Privacy Policy

Last updated: September 16, 2025

Factory Fresh LLC (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you book our cleaning services or interact with us via phone, SMS, website, or social media.

1. Information We Collect

• Personal details such as your name, phone number, email address, and service address.
• Booking details such as preferred service, date, and time.
• Communication history including SMS, phone calls, or messages via social media.

2. How We Use Your Information

• Confirm and manage your bookings.
• Send appointment reminders and service updates.
• Provide follow-up messages every 3–4 months.
• Send occasional promotions or special offers (only if you have opted in).
• Improve our services and customer support.

3. SMS Messaging Terms

By providing your phone number during booking, you consent to receive text messages from Factory Fresh LLC related to your appointments, reminders, and promotions.

• You may opt out at any time by replying STOP.
• Reply HELP for assistance.
• Standard messaging and data rates may apply depending on your carrier.

4. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your information only with:

• Service providers assisting with booking management or communication.
• Legal authorities if required by law.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse.

6. Your Rights

• Request a copy of the personal information we hold about you.
• Request corrections or updates to your data.
• Opt out of promotional SMS or emails at any time.

7. Contact Us

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